A Customer Experience Agency
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Design thinking at the core

Human-centered innovation begins with developing an understanding of the customers’ or users’ unmet needs. The process of understanding is at the core of our DNA as an agency. Being able to help uncover insights and articulate needs allows us to learn quickly and refine ideas that can be tested and proven.

For our clients, the definition of “customer” can range from consumers of products or services, to patients or physicians, to employees who can become advocates for their company. Addressing the needs of these unique audiences through creativity is our sweet spot.

Human to Human Communication

Featured Work

Our work has embodied the principles of design thinking for more than 30 years. We welcome you to experience our customer‑centric approach to problem‑solving through our work.

Customer Support Programs
Rapid Retail Product Launch
Enhanced CX Optimizes Sales Process
UX – Evolution to Revolution

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Product Commercialization
Integrated Portfolio Strategy
Competitive Category Product Launch
Building a “Success Brand”

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We are proud to work with market leaders and innovators in many categories—with a concentration in health care, financial services, and the public sector.

BNO Clients


Since 1981, BNO has been home to a diverse group of design‑centric deep thinkers and doers. From strategy and design through project management and quality control, we delight in making a difference in the lives of our customers by helping them make a difference in the lives of their customers.

BNO People

Our desire was to build out a robust experience to on-board a merchant (including the creation of digital and physical assets), which, by the way, replaced previous manual activities.

BNO delivered in record time, without them we would not have been able to achieve the demands of the aggressive timeline. They helped us design websites, construct packaging, welcome kits, a digital persona, etc. all in under 3 months.”

Quote author

Contact Us

Kevin Harding

Kevin Harding
VP, Customer Experience
610.662.2289 (mobile)


50 Division Street,
Suite 401
Somerville, NJ 08876
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